Superpower Event Root Cause Identified and Compensation Distribution

📢 Superpower Event Root Cause Identified and Compensation Distribution

Hello, This is Frost Kingdom.

First and foremost, we would like to sincerely apologize for the connection failures and screen freezing issues that occurred on mobile devices and certain environments during the recent Superpower event, which caused significant disruption to your gameplay experience.

Following a thorough investigation by our technical team, the root cause behind the instability has been identified, and a permanent fix will be fully deployed before the next Superpower event opens.

Additionally, our review of server logs confirmed that Server 5 was impacted the most by these issues. Consequently, alongside standard compensation distributed to all participating servers, additional compensation will be provided to Server 5.

🎁 Compensation Details

1. Standard Compensation (All Participating Servers)

• Eligible: All players across the servers that participated in this Superpower event
• Rewards: War Points ×500, Blue Diamonds ×300

1. Additional Compensation (Server 5)

• Eligible: All players on Server 5
• Rewards: War Points ×300

Rewards will be sent sequentially via in-game mail. Please ensure you claim them before the mail expiration period.

We remain committed to providing a stable and seamless competitive environment.

Thank you. ❄️